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Wednesday, July 6 • 11:35am - 1:05pm
MASTERCLASS: Help, the robots are taking over! How to put humans, not technology, at the center of your product & service design

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With the rise of civic tech, many well-meaning change makers - from entrepreneurs to service providers - are looking to technology as a panacea for problem-solving. However, oftentimes project teams are unintentionally leaving out an important component: real humans who are experiencing the real problems they’re trying to solve.

In this workshop, we’ll help you answer the following questions about the sticky problem you’re addressing by using an human-centered design approach:

  • What does authentic community engagement look like for technologists and program managers working to solve civic challenges?

  • How might beneficiaries of government and nonprofit services help better define and validate problem statements for project teams?

  • How can the cultivation of empathy lead to more sustainable, tangible outcomes for civic projects?

About CivicMakers: CivicMakers is a civic innovation studio from San Francisco, California that believes in better. We love making things, solving problems and building relationships that improve our communities, workplaces and institutions. Our service design, community engagement and digital expertise brings the human side of technology to agencies, social enterprises and organizations in the civic space.

Keynote Speakers & Presenters
avatar for Judi Brown

Judi Brown

Partner & Chief Impact Officer, CivicMakers
Judi is a social impact strategist with 10+ years experience working with mission-driven for-profits, nonprofits, and local governments. She brings a multi-disciplinary and multi-sectoral approach to strategic planning and organizational development with a lens toward equity and... Read More →
avatar for Lawrence Grodeska

Lawrence Grodeska

Co-founder & CEO, CivicMakers
Lawrence Grodeska is a maker, communicator and civic geek who uses technology to help civic leaders in the public and private sector engage key audiences. Over 15 years, Lawrence has built programs and products to transform how citizens interact with their communities and governments... Read More →

Wednesday July 6, 2016 11:35am - 1:05pm PDT
Impact Hub Seattle- Waterfall Room