With the rise of civic tech, many well-meaning change makers - from entrepreneurs to service providers - are looking to technology as a panacea for problem-solving. However, oftentimes project teams are unintentionally leaving out an important component: real humans who are experiencing the real problems they’re trying to solve.
In this workshop, we’ll help you answer the following questions about the sticky problem you’re addressing by using an human-centered design approach:
What does authentic community engagement look like for technologists and program managers working to solve civic challenges?
How might beneficiaries of government and nonprofit services help better define and validate problem statements for project teams?
How can the cultivation of empathy lead to more sustainable, tangible outcomes for civic projects?
